What is Rooster?

Rooster is the leading online travel web site designed with a 100% focus on vacation rental properties that include vacation homes, condos, town homes, and villas. Its booking engine aggregates and processes reservations for thousands of professionally managed vacation rental properties across North America. The site was created to meet consumers' demands for an unbiased, comprehensive, and easy to use web site to plan, search, and book the perfect vacation rental for their trip.

Rooster is a proud member of the VRMA, the vacation rental industry's largest and most established organization whose members aspire to their Code of Ethics and Standards of Practice.

How many vacation rental travel sites will you search for me?

Rooster searches hundreds of suppliers representing over 200,000 properties, providing the single largest source of professionally managed properties on the web. Rooster inventory is concentrated in the largest vacation rental markets in North America.

Some of the property information is more detailed than others. Why?

All the sites that we search for you have been pre-screened and are presented with as much detail as we can make available. Given the vast range of properties on the site, the amount of detail may sometimes vary. To expedite your search, Rooster uses filters that allow searches based on availability, location, rates, images, and amenities.

What is Rooster's privacy policy?

All customer information provided is kept completely confidential. We do not share, distribute, or sell any information about our customers to anyone. Period. You value your privacy, and so do we. For a more detailed review of the Rooster Privacy Policy, please review the Terms Of Service.

How do I change or cancel a reservation?

The email confirmation message that you receive upon booking will provide the necessary details to modify or cancel a reservation. Because policies vary by region and management company, there may be penalties for modifications and cancellations. Please review these policies prior to making your reservation by reading the Policy details located on the property details page. To make changes to an existing reservation, contact the local management company that was provided in your confirmation email. If you require additional assistance, please call a Customer Service representative toll free at 877.787.4283.

Are taxes and booking fees included in the price that is shown?

Rooster works very closely with vacation rental management companies to ensure that relevant taxes and fees associated with each vacation rental are presented prior to completing your reservation. However, in certain instances there may be optional fees and services that are billed separately. Examples of these types of optional fees include pet deposits, cleaning fees, housekeeping, and damage waivers.

How do you protect credit card data?

Rooster takes data protection very seriously. The Rooster booking engine utilizes a Secure Sockets Layer (SSL) encryption algorithm and other security standards supported by Internet browsers to make sure that this information is never stored or transmitted in clear text. Once the information has been securely processed by our local property manager, it is immediately erased from the Rooster system. This makes doing business over the Internet as secure as purchasing by phone.

How can I redeem my rebate?

After your stay is complete, fill out the form located at: http://www.rooster.com/rebate
Note: Rebates will be awarded only for reservations that meet the requirements described on the rebate details page.